Returns
While we do our best that your ordered items arrive to you in good condition, there will be times when this is not possible. In such situation please follow the instructions below:
1. Contact us through the form
2. Tell us what the issues are, please add your Order ID and post code
3. Click on submit

How do I request a return?

Once your complaints are received, we will proceed to resolve the issues identified.

Contact our customer service team with your order number and reason for return. We’ll provide a return authorization.

What if my order arrives damaged?

LIFEWAYS FOODS – TERMS & CONDITIONS

1. Introduction

Welcome to Lifeways Foods (“we”, “us”, “our”).

These Terms and Conditions govern your use of our website and services, including online purchases, deliveries, and in-store collections.

By using our website www.lifewaysfoods.com, you agree to these Terms.

2. Company Information

  • Business Name: Lifeways Foods Limited
  • Trading Address: 6, Osnabruck Square, DE1 2DS
  • Email:
  • Phone/WhatsApp: +44 7401524827

3. Our Services

Lifeways Foods supplies African and international grocery products, including but not limited to:

  • Rice, grains, and flours
  • Dried foods (egusi, ogbono, crayfish, etc.)
  • Frozen and chilled items
  • Packaged branded products

We operate via:

  • Website orders
  • WhatsApp ordering
  • In-store purchases
  • Click & Collect

4. Product Availability

  • All products are subject to availability
  • We may substitute items of equal quality where necessary
  • Product images are for illustration only

5. Pricing and Payment

  • All prices are in GBP (£)
  • Prices include VAT where applicable
  • We accept:
    • Debit/Credit cards
    • Bank transfer (if applicable)
    • Other approved payment methods

Orders are confirmed only after successful payment.

6. Delivery Policy

  • We offer local delivery and/or nationwide shipping (where applicable)
  • Delivery times are estimates only
  • Delivery fees are shown at checkout

We are not responsible for delays caused by:

  • Courier services
  • Weather or traffic conditions
  • Customs or import-related delays (for international sourcing)

7. Click & Collect

  • Collection is available at our store location
  • Customers must present proof of order
  • Orders not collected within 48 hours may be cancelled

8. WhatsApp Orders

Where orders are placed via WhatsApp:

  • Payment must be made before dispatch
  • Screenshots or confirmations serve as proof of order
  • These Terms apply equally to WhatsApp transactions

9. Returns and Refunds

Due to the nature of food products, returns are restricted.

We will offer refunds or replacements if:

  • Items are damaged
  • Incorrect items are supplied
  • Products are unfit for consumption

You must notify us within 24 hours of delivery or collection.

We do not accept returns for:

  • Opened food items (unless faulty)
  • Change of mind

Refunds are processed within 5–10 working days.

10. Cancellations

  • Orders may be cancelled before dispatch
  • Once dispatched, cancellation is not guaranteed

11. Food Safety & Storage

Customers are responsible for:

  • Checking allergens before consumption
  • Proper storage (especially frozen/chilled items)

We are not liable for improper handling after delivery.

12. Loyalty & Promotions

Where applicable (e.g., clubcard or promotions):

  • Discounts apply only under stated conditions
  • Offers may be withdrawn at any time
  • Promotions cannot be combined unless stated

13. User Responsibilities

You agree not to:

  • Use the website unlawfully
  • Provide false information
  • Attempt unauthorised access

14. Intellectual Property

All content (logos, branding, product designs) belongs to Lifeways Foods and must not be used without permission.

15. Limitation of Liability

We are not liable for:

  • Indirect or consequential losses
  • Loss of profit or business
  • Delays beyond our control

16. International Sourcing Disclaimer

Some products are sourced internationally (including Nigeria and other regions).

We are not responsible for:

  • Supply chain disruptions
  • Import delays
  • Changes in product packaging from suppliers

17. Privacy

Your data is handled in accordance with our Privacy Policy (to be provided separately).

18. Governing Law

These Terms are governed by the laws of England and Wales.

19. Changes to Terms

We reserve the right to update these Terms at any time without prior notice.